Customer Service Representative
4.
5 Lindon, UT Lindon, UT Full-time Full-time $16 - $17 an hour $16 - $17 an hour 15 hours ago 15 hours ago 15 hours ago Who is FirstDigital? We are a leading telecom communications carrier that connects customers to their world through internet, voice, and video services.
We are looking for motivated individuals that will help us continue to build a strong culture and successful team.
Why FirstDigital? Retention:
A diamond in the rough? Our retention and job satisfaction is much higher than other call centers! Leadership:
Great managers that really care about their people! Flexibility:
Many of our team members work from home, saving time and money! Fun:
From summer Lagoon trips, to company Christmas parties, and a culture where people love to say Thank You, FirstDigital cares about it's people! Teamwork:
If you like to feel more connected to a small team rather than feeling like a number at a large organization, we may be the right fit for you.
Customer Service:
Other people make promises they don't really live up to.
We make and keep commitments! A small town feel with big time customer service! Job
Summary:
We are the main connection point for our customers related to billing, account, and issues related to internet, voice and video services.
It is our job to ensure customers receive effective communication and timely resolutions.
Job
Responsibilities:
Wow customers through email and phone interactions Ask effective questions to discover what is happening and coordinate with the right groups to resolve issues Research and resolve general billing issues Open, track, and manage customer trouble tickets to ensure efficient resolution times Create orders to add, change, move, or disconnect customer services Partner with Sales and Technical teams to effectively manage customer products, orders, service needs Maintain working knowledge of systems and processes necessary to provide great customer service Requirements:
High School Diploma or equivalent 1
years customer service experience Previous Telecommunications experience a plus Proficient in a Windows-based computer environment, including Microsoft Office Suite Excellent verbal communication skills with professional telephone etiquette Basic written communication skills Strong problem solving skills Ability to adapt quickly in a rapidly changing environment Dependable with attendance and punctuality Loyalty to a company and team - Looking for year commitment Positive attitude and willingness to learn Strong work ethic FirstDigital is a Utah-based company located in Lindon.
We offer competitive pay, healthcare and dental benefits, 401K, paid time off, and a great work environment.
We are an Equal Opportunity Employer and participate in E-Verify.
Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center Hybrid work Application Question(s):
Employees must live within an hour of the facility in case of outages or department meetings.
Do you live within an hour of Lindon, Utah? How many words per minute do you type? This position is for Monday through Friday 8:
00 am to 6:
00 pm.
Will this schedule work for you? Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in Lindon, UT 84042.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Lindon, UT Lindon, UT Full-time Full-time $16 - $17 an hour $16 - $17 an hour 15 hours ago 15 hours ago 15 hours ago Who is FirstDigital? We are a leading telecom communications carrier that connects customers to their world through internet, voice, and video services.
We are looking for motivated individuals that will help us continue to build a strong culture and successful team.
Why FirstDigital? Retention:
A diamond in the rough? Our retention and job satisfaction is much higher than other call centers! Leadership:
Great managers that really care about their people! Flexibility:
Many of our team members work from home, saving time and money! Fun:
From summer Lagoon trips, to company Christmas parties, and a culture where people love to say Thank You, FirstDigital cares about it's people! Teamwork:
If you like to feel more connected to a small team rather than feeling like a number at a large organization, we may be the right fit for you.
Customer Service:
Other people make promises they don't really live up to.
We make and keep commitments! A small town feel with big time customer service! Job
Summary:
We are the main connection point for our customers related to billing, account, and issues related to internet, voice and video services.
It is our job to ensure customers receive effective communication and timely resolutions.
Job
Responsibilities:
Wow customers through email and phone interactions Ask effective questions to discover what is happening and coordinate with the right groups to resolve issues Research and resolve general billing issues Open, track, and manage customer trouble tickets to ensure efficient resolution times Create orders to add, change, move, or disconnect customer services Partner with Sales and Technical teams to effectively manage customer products, orders, service needs Maintain working knowledge of systems and processes necessary to provide great customer service Requirements:
High School Diploma or equivalent 1
years customer service experience Previous Telecommunications experience a plus Proficient in a Windows-based computer environment, including Microsoft Office Suite Excellent verbal communication skills with professional telephone etiquette Basic written communication skills Strong problem solving skills Ability to adapt quickly in a rapidly changing environment Dependable with attendance and punctuality Loyalty to a company and team - Looking for year commitment Positive attitude and willingness to learn Strong work ethic FirstDigital is a Utah-based company located in Lindon.
We offer competitive pay, healthcare and dental benefits, 401K, paid time off, and a great work environment.
We are an Equal Opportunity Employer and participate in E-Verify.
Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center Hybrid work Application Question(s):
Employees must live within an hour of the facility in case of outages or department meetings.
Do you live within an hour of Lindon, Utah? How many words per minute do you type? This position is for Monday through Friday 8:
00 am to 6:
00 pm.
Will this schedule work for you? Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in Lindon, UT 84042.
Estimated Salary: $20 to $28 per hour based on qualifications.
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