Customer Service Representatives and Technical Support Specialists
Job Description
Open Edge is hiring Customer Service Representatives and Technical Support Specialists to work in our expanding Lindon, UT location and
We want YOU to Apply Now!
We offer:
We truly value our employees contribution to our success. That s why we provide them with a suite of benefits designed to help them meet their professional goals and personal needs including:
Competitive Compensation
Paid Holidays
Medical
Dental
Vision
Flexible Spending Account
Health Savings Account
Life Insurance
Disability Insurance
401(k) with Company Match
Overtime Potential
Plus much, much more!
Read the responsibilities & requirements below and APPLY NOW for immediate consideration
Requirements:
High School Diploma or GED Equivalency
Customer service experience
Technical Support Specialists must be willing to work day, night and weekend rotating shifts
Outstanding customer service skills and great attitude
Ability to perform in an extremely fast paced environment
Strong attention to detail and ability to focus
Strong organization skills
Experience with Microsoft Excel
Excellent written and verbal communication skills
Good understanding of applying math in business situations
Responsibilities:
The Customer Service Representative supports payment industry partners and clients in a call center environment in accordance with OpenEdge's service standards
Train clients on pricing terminology and payment industry practices
Perform statement reviews and fee analyses
Utilize reporting systems for transaction research
Research and Maintenance
Data entry for general account maintenance
Reconcile banking and transaction reporting by compiling information in Excel
The Technical Support Specialist follows established procedures and guidelines to provide technical information, advice, and assistance regarding the organization s products and services before, during, and after a transaction to maintain and improve the organization s customer relationships
Follow established scripts, guidelines, or checklists to answer routine customer enquiries (via email, phone, or online discussion boards) and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services)
Refer customers to published materials and secondary sources or escalate enquiries to more senior staff so that customer enquiries are answered accurately and promptly
Apply established procedures to solve technical problems through case management and follow-up on the status of outstanding cases
Use databases or other computerized systems to maintain up-to-date customer records; to track the volume, content and outcomes of enquiries received; and to access information, checklists, scripts, guidelines, and other materials for responding to the customer s enquiry
Interviews are being scheduled! APPLY NOW for immediate consideration!Estimated Salary: $20 to $28 per hour based on qualifications.
Open Edge is hiring Customer Service Representatives and Technical Support Specialists to work in our expanding Lindon, UT location and
We want YOU to Apply Now!
We offer:
We truly value our employees contribution to our success. That s why we provide them with a suite of benefits designed to help them meet their professional goals and personal needs including:
Competitive Compensation
Paid Holidays
Medical
Dental
Vision
Flexible Spending Account
Health Savings Account
Life Insurance
Disability Insurance
401(k) with Company Match
Overtime Potential
Plus much, much more!
Read the responsibilities & requirements below and APPLY NOW for immediate consideration
Requirements:
High School Diploma or GED Equivalency
Customer service experience
Technical Support Specialists must be willing to work day, night and weekend rotating shifts
Outstanding customer service skills and great attitude
Ability to perform in an extremely fast paced environment
Strong attention to detail and ability to focus
Strong organization skills
Experience with Microsoft Excel
Excellent written and verbal communication skills
Good understanding of applying math in business situations
Responsibilities:
The Customer Service Representative supports payment industry partners and clients in a call center environment in accordance with OpenEdge's service standards
Train clients on pricing terminology and payment industry practices
Perform statement reviews and fee analyses
Utilize reporting systems for transaction research
Research and Maintenance
Data entry for general account maintenance
Reconcile banking and transaction reporting by compiling information in Excel
The Technical Support Specialist follows established procedures and guidelines to provide technical information, advice, and assistance regarding the organization s products and services before, during, and after a transaction to maintain and improve the organization s customer relationships
Follow established scripts, guidelines, or checklists to answer routine customer enquiries (via email, phone, or online discussion boards) and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services)
Refer customers to published materials and secondary sources or escalate enquiries to more senior staff so that customer enquiries are answered accurately and promptly
Apply established procedures to solve technical problems through case management and follow-up on the status of outstanding cases
Use databases or other computerized systems to maintain up-to-date customer records; to track the volume, content and outcomes of enquiries received; and to access information, checklists, scripts, guidelines, and other materials for responding to the customer s enquiry
Interviews are being scheduled! APPLY NOW for immediate consideration!Estimated Salary: $20 to $28 per hour based on qualifications.
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