Customer Loyalty Supervisor
Job Description
If you are an active Vivint employee, please apply through Workday by searching Find Jobs.
If this is your first time applying you will need to create a candidate account when you click on apply.
Job Description
If you are an active Vivint employee, please apply through Workday by searching Find Jobs.
If this is your first time applying you will need to create a candidate account when you click on apply.
Customer Loyalty (Retention) Supervisor (Lindon, UT)
A Customer Loyalty Supervisor is responsible for the leadership, success and growth of a customer facing team that s primary focus is to provide a world class experience to all customers.
Primary Responsibilities
Conduct weekly 1:
1 coaching sessions with team members to remove barriers to team effectiveness
Weekly call listening with each team member to identify successes and coaching opportunities to drive continuous improvement
Motivate, coach and reward team members in areas such as:
FCR, NPS, aNPS, Quality and Productivity
Acts as a business owner, taking care of the needs of the group
Empower team members to achieve goals by providing resources, training, responsibility and authority
Demonstrates Customer Obsession by seeking out, understanding, and responding to the needs of both internal and external customers
Open to giving and receiving feedback to/from team members, peers and management
Addresses performance and attendance concerns with proper documentation and follow through
Assist with floor support and escalated phone calls as necessary
Implements and executes established business strategies
Assists team in adjusting and responding to change, maintaining personal and team work effectiveness during changing or ambiguous situations
Partner with other areas of the business to meet company goals, respond to escalations, and improve processes
Required Skills
Highly self-motivated, energetic and results orientated
Basic Workforce knowledge (IEX/Totalview)
Must have excellent communication & leadership skills
Must be proficient in multi-tasking
Approachable
Must be willing to spread positivity on the call floor and set the example to others
Must be reliable, organized, and able to connect with others
Ability to problem solve with take charge levels of responsibility
Proficient computer skills including the understanding of commonly used software programs and the ability to navigate and learn to use proprietary programs
Vivint.SmartHome is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring under federal, state and local laws. We are a drug free environment. We don t conduct pre-employment drug screening, however, we do conduct random drug testing on site. Estimated Salary: $20 to $28 per hour based on qualifications.
If you are an active Vivint employee, please apply through Workday by searching Find Jobs.
If this is your first time applying you will need to create a candidate account when you click on apply.
Job Description
If you are an active Vivint employee, please apply through Workday by searching Find Jobs.
If this is your first time applying you will need to create a candidate account when you click on apply.
Customer Loyalty (Retention) Supervisor (Lindon, UT)
A Customer Loyalty Supervisor is responsible for the leadership, success and growth of a customer facing team that s primary focus is to provide a world class experience to all customers.
Primary Responsibilities
Conduct weekly 1:
1 coaching sessions with team members to remove barriers to team effectiveness
Weekly call listening with each team member to identify successes and coaching opportunities to drive continuous improvement
Motivate, coach and reward team members in areas such as:
FCR, NPS, aNPS, Quality and Productivity
Acts as a business owner, taking care of the needs of the group
Empower team members to achieve goals by providing resources, training, responsibility and authority
Demonstrates Customer Obsession by seeking out, understanding, and responding to the needs of both internal and external customers
Open to giving and receiving feedback to/from team members, peers and management
Addresses performance and attendance concerns with proper documentation and follow through
Assist with floor support and escalated phone calls as necessary
Implements and executes established business strategies
Assists team in adjusting and responding to change, maintaining personal and team work effectiveness during changing or ambiguous situations
Partner with other areas of the business to meet company goals, respond to escalations, and improve processes
Required Skills
Highly self-motivated, energetic and results orientated
Basic Workforce knowledge (IEX/Totalview)
Must have excellent communication & leadership skills
Must be proficient in multi-tasking
Approachable
Must be willing to spread positivity on the call floor and set the example to others
Must be reliable, organized, and able to connect with others
Ability to problem solve with take charge levels of responsibility
Proficient computer skills including the understanding of commonly used software programs and the ability to navigate and learn to use proprietary programs
Vivint.SmartHome is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring under federal, state and local laws. We are a drug free environment. We don t conduct pre-employment drug screening, however, we do conduct random drug testing on site. Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
