Customer Care Tech Support (Lindon, UT)
Job Description
If you are an active Vivint employee, please apply through Workday by searching Find Jobs.
If this is your first time applying you will need to create a candidate account when you click on apply.
Job Description
Call Center Customer Care Rep (Lindon, UT)
Job
Summary: In a very comfortable and fast-paced call center environment, Vivint s Customer Care Reps answer inbound calls from customers across the country and help them understand/troubleshoot their home security and home automation systems over the phone. Part-time and full-time positions are available, $12/hr during and after training.
Abbreviated list of
Benefits:
A free meal for every 8 hours worked, fantastic work facilities, paid time off, paid holidays, health benefits, 401K and much more!
Essential Functions/
Responsibilities:
Provide technical and customer support via telephone for inbound calls
Develop extensive knowledge of Vivint.SmartHome's varied product line and installation processes
Educate customers on the use of Vivint.SmartHome systems and products
Use Vivint.SmartHome Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
Create service tickets for issues not able to be resolved over the phone
Accurately record customer s technical issues
Answer customer s billing questions/concerns
Proficient communication skills (verbal and written)
Ability to solve unique technical problems
Must be able to multi-task while using different internal programs
Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone
Passion for providing quality customer service
Ability to envision product scenarios in order to help customers solve problems
Must feel comfortable with de-escalating phone calls
Ability to adapt to system/process changes quickly while retaining new information
Must be able to work four weekdays and one weekend shift
Must have 100% attendance during the 3 week training
Ability to adhere to a strict attendance/punctuality policy
Required
Experience:
Ability to get licensed for the Utah Burglar Alarm Systems
Ability to successfully pass background check
Must be at least 18 years old (per Industry s requirement)
Must be able to commit to 6 months in the department
High school diploma or equivalent preferred but not required
Call center experience preferred but not required
6
months of customer service experience preferred
Vivint.SmartHome is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring under federal, state and local laws. We are a drug free environment. We don t conduct pre-employment drug screening, however, we do conduct random drug testing on site. Estimated Salary: $20 to $28 per hour based on qualifications.
If you are an active Vivint employee, please apply through Workday by searching Find Jobs.
If this is your first time applying you will need to create a candidate account when you click on apply.
Job Description
Call Center Customer Care Rep (Lindon, UT)
Job
Summary: In a very comfortable and fast-paced call center environment, Vivint s Customer Care Reps answer inbound calls from customers across the country and help them understand/troubleshoot their home security and home automation systems over the phone. Part-time and full-time positions are available, $12/hr during and after training.
Abbreviated list of
Benefits:
A free meal for every 8 hours worked, fantastic work facilities, paid time off, paid holidays, health benefits, 401K and much more!
Essential Functions/
Responsibilities:
Provide technical and customer support via telephone for inbound calls
Develop extensive knowledge of Vivint.SmartHome's varied product line and installation processes
Educate customers on the use of Vivint.SmartHome systems and products
Use Vivint.SmartHome Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
Create service tickets for issues not able to be resolved over the phone
Accurately record customer s technical issues
Answer customer s billing questions/concerns
Proficient communication skills (verbal and written)
Ability to solve unique technical problems
Must be able to multi-task while using different internal programs
Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone
Passion for providing quality customer service
Ability to envision product scenarios in order to help customers solve problems
Must feel comfortable with de-escalating phone calls
Ability to adapt to system/process changes quickly while retaining new information
Must be able to work four weekdays and one weekend shift
Must have 100% attendance during the 3 week training
Ability to adhere to a strict attendance/punctuality policy
Required
Experience:
Ability to get licensed for the Utah Burglar Alarm Systems
Ability to successfully pass background check
Must be at least 18 years old (per Industry s requirement)
Must be able to commit to 6 months in the department
High school diploma or equivalent preferred but not required
Call center experience preferred but not required
6
months of customer service experience preferred
Vivint.SmartHome is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring under federal, state and local laws. We are a drug free environment. We don t conduct pre-employment drug screening, however, we do conduct random drug testing on site. Estimated Salary: $20 to $28 per hour based on qualifications.
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