Customer Care Nesting Advisor
Job Description
If you are an active Vivint employee, please apply through Workday by searching Find Jobs.
If this is your first time applying you will need to create a candidate account when you click on apply.
Job Description
JOB
Summary:
Working within the Customer Services Training department, Customer Care Nesting Advisers will have responsibility to both instruct new hires in the classroom as well as on the call floor. CC Nesting Advisers will also be expected to hold one-on-one coaching s, monitor and record class stats daily and attend weekly/monthly department meetings.
JOB
Responsibilities:
Conduct weekly 1:1 coaching sessions with new hires to remove barriers to team effectiveness
Weekly call listening with each team member to identify successes and coaching opportunities to drive continuous improvement
Motivate, coach and reward team members in areas such as: FCR, NPS, aNPS, Quality and Productivity
Acts as a CEO, taking care of the needs of the class
Empower new hires to achieve goals by providing resources, training, responsibility and authority
Instruct new hires in the classroom by yourself as well as team teaching with other Nesting Advisors
Open to giving and receiving feedback to/from team members, peers and management
Addresses performance and attendance concerns with proper documentation and follow through
Assist new hires with floor support and escalated phone calls as necessary
REQUIRED SKILLS:
Highly self-motivated, energetic and results orientated
Must have excellent communication & leadership skills and be comfortable in front of a classroom
Must be approachable
Must be willing to spread positivity to new hires and set the example to others
Must be reliable, organized, and able to connect with others
Ability to problem solve with take charge levels of responsibility
Proficient computer skills including the understanding of commonly used software programs and the ability to navigate and learn to use proprietary programs
MINIMUM
Qualifications:
Must have worked as a Customer Care rep (or similar department) for at least 6 months including most recently being on QRF team.
Must not be under disciplinary action of any kind
Must meet or exceed Customer Care statistical goals for phone reps
Must have approval to transfer by Customer Care ManagerEstimated Salary: $20 to $28 per hour based on qualifications.
If you are an active Vivint employee, please apply through Workday by searching Find Jobs.
If this is your first time applying you will need to create a candidate account when you click on apply.
Job Description
JOB
Summary:
Working within the Customer Services Training department, Customer Care Nesting Advisers will have responsibility to both instruct new hires in the classroom as well as on the call floor. CC Nesting Advisers will also be expected to hold one-on-one coaching s, monitor and record class stats daily and attend weekly/monthly department meetings.
JOB
Responsibilities:
Conduct weekly 1:1 coaching sessions with new hires to remove barriers to team effectiveness
Weekly call listening with each team member to identify successes and coaching opportunities to drive continuous improvement
Motivate, coach and reward team members in areas such as: FCR, NPS, aNPS, Quality and Productivity
Acts as a CEO, taking care of the needs of the class
Empower new hires to achieve goals by providing resources, training, responsibility and authority
Instruct new hires in the classroom by yourself as well as team teaching with other Nesting Advisors
Open to giving and receiving feedback to/from team members, peers and management
Addresses performance and attendance concerns with proper documentation and follow through
Assist new hires with floor support and escalated phone calls as necessary
REQUIRED SKILLS:
Highly self-motivated, energetic and results orientated
Must have excellent communication & leadership skills and be comfortable in front of a classroom
Must be approachable
Must be willing to spread positivity to new hires and set the example to others
Must be reliable, organized, and able to connect with others
Ability to problem solve with take charge levels of responsibility
Proficient computer skills including the understanding of commonly used software programs and the ability to navigate and learn to use proprietary programs
MINIMUM
Qualifications:
Must have worked as a Customer Care rep (or similar department) for at least 6 months including most recently being on QRF team.
Must not be under disciplinary action of any kind
Must meet or exceed Customer Care statistical goals for phone reps
Must have approval to transfer by Customer Care ManagerEstimated Salary: $20 to $28 per hour based on qualifications.
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