Customer Experience Agent
Job Description
Customer Service Agent
(Work Location Is Lindon, UT)
Our customer experience team has been growing a lot because of the new markets that we have entered. We are looking to add new talent to the team. As a member of our customer experience team you will learn our products and process like the back of your hand. The Customer Experience Representative will need provide the best customer service to our consultants and customers, who are all over the world. You will be helping them by answer questions, placing orders, setting up new accounts and resolve all problems.
The Company
Jamberry is the leader in the nail fashion industry, as well as in hand and foot care products. Jamberry brings an exciting mix of creativity, manufacturing, high-volume fulfillment, and state-of-the-art customer service to support a worldwide sales organization. Jamberry continues to experience tremendous expansion into markets throughout the world that provides extensive opportunities for our employees.
We believe in hiring the right people, training them to succeed, and empowering them to surpass company and personal expectations! We hire people with skills, enthusiasm, and a passion to be part of a progressive organization that focuses on results and recognizes personal and team achievement.
Jamberry culture is inviting, family oriented and fun. We believe that culture is created by the energy of the people that we hire. In 2016, Jamberry was selected as best company to work for by the Direct Selling News.
Responsibilities
Responsibilities:
Respond promptly and professionally to incoming telephone calls, chats and tickets
Assist with order problems, exchanges, edits and tracking
Proactively contact Jamberry consultants through outbound projects
Develop a knowledge of products, services, promotions, compensation plans and effectively convey this information to consultants and customers
Understand and resolve compliance issues in accordance with policies and procedures
Be an active team member and support overall teamwork and morale
Adhere to all established procedures, policies and safety rules
Maintain established performance levels
Other duties as assigned by the Support Supervisor
Answers directly to the Support Supervisor
Qualifications
Required Skills and
Experience:
High School Diploma plus customer service work experience
Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
Basic computer, keyboard, and typing skills
Must be able to handle high stress situations
Must be able to sit or stand at a desk throughout shift
Positive attitude and strong organizational values
Good team player
Self-motivated with strong work ethic
Hours:
Monday - Friday 11:30 am 8:00 pm - Starting pay will be $13.00Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Agent
(Work Location Is Lindon, UT)
Our customer experience team has been growing a lot because of the new markets that we have entered. We are looking to add new talent to the team. As a member of our customer experience team you will learn our products and process like the back of your hand. The Customer Experience Representative will need provide the best customer service to our consultants and customers, who are all over the world. You will be helping them by answer questions, placing orders, setting up new accounts and resolve all problems.
The Company
Jamberry is the leader in the nail fashion industry, as well as in hand and foot care products. Jamberry brings an exciting mix of creativity, manufacturing, high-volume fulfillment, and state-of-the-art customer service to support a worldwide sales organization. Jamberry continues to experience tremendous expansion into markets throughout the world that provides extensive opportunities for our employees.
We believe in hiring the right people, training them to succeed, and empowering them to surpass company and personal expectations! We hire people with skills, enthusiasm, and a passion to be part of a progressive organization that focuses on results and recognizes personal and team achievement.
Jamberry culture is inviting, family oriented and fun. We believe that culture is created by the energy of the people that we hire. In 2016, Jamberry was selected as best company to work for by the Direct Selling News.
Responsibilities
Responsibilities:
Respond promptly and professionally to incoming telephone calls, chats and tickets
Assist with order problems, exchanges, edits and tracking
Proactively contact Jamberry consultants through outbound projects
Develop a knowledge of products, services, promotions, compensation plans and effectively convey this information to consultants and customers
Understand and resolve compliance issues in accordance with policies and procedures
Be an active team member and support overall teamwork and morale
Adhere to all established procedures, policies and safety rules
Maintain established performance levels
Other duties as assigned by the Support Supervisor
Answers directly to the Support Supervisor
Qualifications
Required Skills and
Experience:
High School Diploma plus customer service work experience
Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
Basic computer, keyboard, and typing skills
Must be able to handle high stress situations
Must be able to sit or stand at a desk throughout shift
Positive attitude and strong organizational values
Good team player
Self-motivated with strong work ethic
Hours:
Monday - Friday 11:30 am 8:00 pm - Starting pay will be $13.00Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
