Customer Experience Operations Consultant at BambooHR in Lindon, UT
What You'll Do As a Customer Experience Operations Consultant at BambooHR, you have the chance to be a part of an industry-leading department in SaaS CX Operations. In CX Operations at BambooHR, we are dedicated to the continuous improvement of the BambooHR customer journey. We deliver scalable process design & systems management to accelerate our mission of setting people free to do great work. In this role, you will act as a strategic partner to the functional area of Customer Onboarding and Implementation and have a direct impact on one of the most crucial touchpoints in our customer journey. You will identify improvement initiatives with stakeholders, optimize operations through emerging business models, and recommend strategic improvements. This is a senior level individual contributor role, some specific responsibilities include the following:
Provide leadership, supervision, guidance, and support to your team of CX Operations professionals. Prioritize and execute on OKRs, MBRs, and continuous improvement initiatives with managers. Conduct proactive, cross functional, and in-depth operational assessments with stakeholders to identify and align improvement initiatives. Serve as a principal project manager Collaborate with Finance and Data teams to build data models associated with solutions for complex transformation projects. Drive the development of change and risk mitigation plans in support of transformation projects. What You Need to Get the Job Done 6
years of relevant experience in operations, customer service, project management, or related field Bachelor's degree in business administration, operations management, or related field Cross-functional project management is something that you have mastered both directly and indirectly You have exceptional process design and improvement skills and consider it one of your top strengths You have advanced knowledge of CX technical systems such as Gainsight, Salesforce, PowerBI, and Tableau You have super strong data analytics skills, with an emphasis on business intelligence and gathering insights from data What Will Make Us REALLY Love You You have strong Lean Six Sigma knowledge and skills and enjoy teaching its principles to others Empathy for stakeholders and customers comes naturally to you, and you seek to understand in those sticky situations You are considered a subject matter expert of Agile and Scrum development and delivery methodologies by your peers People often call you out for your strong communication and collaboration skills! No matter how much knowledge you obtain, you will always have a love of learning and developing new skills and consider yourself a forever learner! Your experience in operations has included change management initiatives as well as risk management planning and mitigation Accountability and follow through skills are something you take great care to keep up with, and take pride in being known for
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Provide leadership, supervision, guidance, and support to your team of CX Operations professionals. Prioritize and execute on OKRs, MBRs, and continuous improvement initiatives with managers. Conduct proactive, cross functional, and in-depth operational assessments with stakeholders to identify and align improvement initiatives. Serve as a principal project manager Collaborate with Finance and Data teams to build data models associated with solutions for complex transformation projects. Drive the development of change and risk mitigation plans in support of transformation projects. What You Need to Get the Job Done 6
years of relevant experience in operations, customer service, project management, or related field Bachelor's degree in business administration, operations management, or related field Cross-functional project management is something that you have mastered both directly and indirectly You have exceptional process design and improvement skills and consider it one of your top strengths You have advanced knowledge of CX technical systems such as Gainsight, Salesforce, PowerBI, and Tableau You have super strong data analytics skills, with an emphasis on business intelligence and gathering insights from data What Will Make Us REALLY Love You You have strong Lean Six Sigma knowledge and skills and enjoy teaching its principles to others Empathy for stakeholders and customers comes naturally to you, and you seek to understand in those sticky situations You are considered a subject matter expert of Agile and Scrum development and delivery methodologies by your peers People often call you out for your strong communication and collaboration skills! No matter how much knowledge you obtain, you will always have a love of learning and developing new skills and consider yourself a forever learner! Your experience in operations has included change management initiatives as well as risk management planning and mitigation Accountability and follow through skills are something you take great care to keep up with, and take pride in being known for
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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