Client Service Analyst I
Provides accurate and timely resolution to partner inquiries regarding Global Payments merchant processing solutions. Develops thorough understanding of partners' use of APIs, websites, file transfer and other systems. Identifies and escalates issues to additional teams for resolution. Summary of This Role Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation. What Part Will You Play? Maintains positive, timely and accurate communications with partners and clients Leverages various tools and technologies to research and resolve issues Handles inbound phone call and email tickets Skills- Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Job Complexity - Follows practices and procedures for analyzing issues to resolve or escalate. Supervision - Works under team leaders to ensure accurate and thorough resolutions Problem Solving - Ability to solve problems using experience and good judgment. Effective Communication - Demonstrated effective written and oral communication skills Technical Aptitude - Learns how to interpret and communicate technical concepts Participates in rotation of on-call incident management responsibilities What Are We Looking For in This Role? Minimum Qualifications Associate or Bachelor's degree or equivalent training and experience Preferred Qualifications Typically Minimum 2 Years Relevant Exp Experience with financial technology a plus Familiarity with SQL, XML, JSON, SOAP, Splunk, ticketing systems etc What Are Our Desired Skills and Capabilities? Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. Supervision - Normally receives detailed instructions on all work. Problem Solving - Ability to solve problems using experience and good judgment Effective Communication - Demonstrated effective written and oral communication skills Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms #J-18808-Ljbffr Recommended Skills Api Databases Extensible Markup Language (Xml) Finance Incident Management Json Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3w4sk6jfjgh0jllb7c', 'ExternalApply-j3w4sk6jfjgh0jllb7c'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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