Retention Rep (Customer Loyalty)

Retention Rep's responsibility is to help resolve customers' concerns and/or problems with their Vivint Account, while building customer rapport. Retention Reps receive additional bonuses based on how well they can bridge gaps been the customers wants and Vivint's requirements.
Abbreviated list of benefits: free meal for every 8 hours worked, fantastic work facilities, sand volleyball court, indoor basketball court, weight room, onsite medical clinic, and paid time off.
Call Center Rep (Provo, Utah) Essential Functions/Responsibilities:
Assist customers, (1) who are seeking to cancel, (2) who are looking to move, (3) who want to transfer their system to another individual, etc...
Understand our Home Automation / Alarm system well enough to effectively help customers resolve concerns.
Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.
Stay motivated to reach goals and earn additional bonuses (based on performance) to your paycheck.
Call Center Rep (Provo, Utah) Required Skills and Experience:
Ability to communicate clearly with Sales Reps and Install Techs.
A customer service oriented attitude.
Demonstrate a basic skill level with the following programs: Internet Explorer and Microsoft Office.
Ability to follow written and verbal instructions.
Perform in a fast-paced and high expectation call center environment.
High school diploma or equivalent.
This is an entry level job; however, because of the diverse nature of this job new employees must show a minimum amount of ability to take on the responsibilities required of this job.
https://vivint.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&id=23&jobid=3223&company_id=16132&version=1&source=ONLINE&JobOwner=992509&level=levelid2&levelid2=3379&parent=Customer%20Care%3B%3B%3BRetention&startflag=3

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