Customer Care Rep

Call Center Customer Care Rep (Lindon, UT)
Do you like talking on the phone? Do you want to get paid for it? If you answered yes to both of these questions, then read on!
Vivint's Customer Care position makes for a great job for those living in the Utah County area. Customer Care Reps answer inbound calls from Vivint customers in the United States, Canada and Puerto Rico and help them understand/troubleshoot their home security and home automations over the phone.
Apply below for Customer Care Rep job in Lindon, UT.
Essential Functions/Responsibilities:
Provide technical and customer support via telephone for inbound calls.
Develop an extensive knowledge of Vivint's varied product line and installation processes.
Educate customers over the phone on the use of Vivint systems and products.
Use Vivint's Knowledge Management System to troubleshoot varying degrees of technical support problems for customers.
Create service tickets for issues not able to be solved over the phone.
Accurately record customers' technical issues.
Vigor for continued training and improvement through online learning modules and active coaching and up training.
Required Skills
Proven communication skills (verbal and written).
Ability to solve unique technical problems with limited supervision.
Ability to communicate clearly with a customer to guide them through understanding/fixing their system over the phone.
A great customer service attitude.
Ability to envision product scenarios in order to help customers solve problems.
Ability to show up on time for work
Must be able to work 4 weekday shifts and 1 weekend shift (Sundays required in the beginning)
Must be able to attend up to 3 full weeks of paid training. Monday-Friday 8AM-3PM or 3:30PM-10:30PM
Required Experience
High school diploma or equivalent.
Experience is preferred but not required.
Vivint Related Links
http://www.oremutjobs.com/ http://www.provocityjobs.com/ http://www.provoutjobs.com/
Vivint, an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non job-related disability, age, or any other protected trait) when hiring-under federal, state and local laws.
Job Location
Lindon, Utah, United States
Position Type

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