Customer Loyalty (Retention) Rep

Customer Loyalty Rep - Call Center (Lindon, UT)
Customer Loyalty Rep's responsibility is to help educate and maintain our current customers. A customer oriented focus is necessary in order to preserve long term customer satisfaction. Critical thinking and problem solving are vital in assessing the needs of Vivint's customers and providing the appropriate solution to their needs. Customer Loyalty Rep's may receive a performance based monthly commission check.
Apply below for the Customer Loyalty Rep Position (Lindon, UT)
Required Skills
Essential Functions/Responsibilities:
Assist customers who are seeking to cancel, who are looking to move, or who want to transfer their system to another individual, etc...
Understand our home automation / alarm system well enough to effectively help customers resolve concerns and extend services.
Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.
Resolve customer concerns by utilizing strong listening and critical thinking skills.
Responsible for effectively retaining customers through positive relationship building.
Re-sell the value of products and services to customers by aligning product features with customer needs.
Required Skills
Strong written and verbal communication skills.
A customer service oriented attitude.
Ability to critically think.
Be a team player and effectively follow instructions.
Self-motivated to set goals and work to achieve expectations
Must be able to communicate the value of Vivint's products and services
Perform in a fast-paced and high expectation call center environment.
Must be able to work a full time schedule. Monday-Friday between the hours of 8AM and 7PM, with a rotating Saturday shift.
Required Experience
High school diploma or equivalent
Knowledge of Vivint's products and services a plus
Customer-centric mindset
Call center experience is preferred but not required
Sales experience preferred but not required
Abbreviated list of benefits: free meal for every 8 hours worked, fantastic work facilities, sand volleyball court, indoor basketball court, weight room, onsite medical clinic, and paid time off.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state and local laws.
Vivint Related Links
http://www.oremutjobs.com/ http://www.provocityjobs.com/ http://www.provoutjobs.com/
Job Location
Lindon, Utah, United States
Position Type

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