Service Advisor

Only the elite need apply, we are a leading market dealership with Lexus and are looking for an additional Service Consultant to continue to provide truely outstanding service. If this is you please send us you resume.
1. Ensure maximum production and customer service.
Monitor repair order processes to maintain proper function of the service department.
Oversee communication between company personnel and customers to ensure accurate documenting and procedures are performed in a timely manner.
Communicate with customers regarding time expectations and gather contact information for follow up.
Ensure a positive relationship between dealership, customers, and manufacturer.
Oversee adjustments on warranties for new and used vehicles.
Maintain current product knowledge and train supporting staff on proper usage.
Ensure clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
Follow manufacturer policies and procedures.
2. Develop employees.
Communicate and enforce dealership policies and procedures.
Maintain accurate job descriptions and communicate expectations with employees.
Be supportive, provide open work atmosphere that promotes teamwork and creativity.
3. Operate with integrity.
Demand the highest ethical standards from self and others.
Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
Resolve customer complaints and adjustments.
Job Qualifications:
Two plus years of progressive experience in auto service.
Outstanding verbal and written communication skills
Hands-on, team oriented committed to business improvement processes
Strong problem solving capabilities
Management skills
Ability to manage multiple priorities
Proficient knowledge of Larry H. Miller Group's current company management systems.
Maintain valid driver's license and MVR within company policy requirements.
PHYSICAL REQUIREMENTS:
Work performed in an office and shop settings.
While performing the duties of this job, the employee is exposed to weather conditions precedent at that
time.
Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
Required to lift up to a minimum of 20 lbs.
Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers, handle or operate
objects, tools or controls.
Occasionally required to stoop, kneel or crouch.
Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.
Required to operate equipment and move vehicles in a safe manner at all times.
To perform the job successfully, an individual should demonstrate the following competencies to perform the
essential functions of this position.
Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H.
Miller standards resulting in a cohesive and effective team.
Compliance - the individual understands and adheres to all Company standards, state and federal laws
and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
Customer Service-the individual understands his/her role in providing excellent customer service
through the defined Larry H. Miller processes which promote efficiencies, fairness and cost
effectiveness.
Ethics/Integrity - the individual represents the Larry H. Miller Group of Companies by conducting
his/her self in a professional and courteous business manner that demonstrates integrity and avoids the
actual or perception of a conflict of interest.
Oral Communication-the individual clearly identifies and professionally expresses issues in positive
or negative situations.
Planning/Organizing-the individual prioritizes and plans work activities and uses time efficiently.
Quality-the individual demonstrates accuracy and thoroughness and monitors own work to ensure
quality.
Dependability-the individual is consistently at work and on time, follows instructions, responds to
management direction and solicits feedback to improve performance.
Safety and Security-the individual observes safety and security procedures and uses equipment and
Contact: Philip Schwemin
Phone: 801-227-3252
Email: pschwemin@lhm.com
Email your resume and/or feel free to call. Please do not show up without an appointment.

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