Retention Rep

Retention Rep - Call Center (Lindon, UT)
Retention Reps responsibilities are to help educate and maintain our current customers by helping resolve concerns and/or problems with their VIVINT Account. A customer oriented focus is necessary in order to preserve long term customer satisfaction. Critical thinking and problem solving are vital in assessing the needs of VIVINTS customers and providing the appropriate solution. Customer Loyalty Reps receive additional bonuses based on how well they can bridge gaps between the customers wants and VIVINTS requirements.
Abbreviated list of benefits: A free meal for every 8 hours worked, fantastic work facilities, sand volleyball court, indoor basketball court, weight room, onsite medical clinic, paid time off, 401K and much more!
Retention Rep's (Lindon, Utah) Essential Functions/Responsibilities:
Assist customers who are seeking to cancel, who are looking to move, or who want to transfer their system to another individual.
Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services.
Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.
Resolve customer concerns by utilizing effective listening and critical thinking skills.
Responsible for effectively retaining customers through positive relationship building.
Re-sell the value of our products and services to customers by aligning product features with our customers needs.
Required Skills:
Strong written and verbal communication skills.
A customer service oriented attitude.
Demonstrate a basic skill level with the following products: Internet Explorer and Microsoft Office.
Ability to critically think.
Be a team player and effectively follow instructions.
Self-motivated to set goals and work to achieve expectations.
Perform in a fast-paced and high expectation call center environment.
Required Experience:
Knowledge of VIVINTS products and services a plus
Customer-centric mindset
Call center experience is preferred but not required
Sales experience preferred but not required
VIVINT, an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiringunder federal, state and local laws.
Job Location
Lindon, Utah, United States
Position Type
10.00 - USD

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