Customer Care

Essential Functions/Responsibilities:
Provide technical and customer support via telephone for inbound calls.
Develop an extensive knowledge of Vivints varied product line and installation processes.
Educate customers over the phone on the use of Vivint systems and products.
Use Vivints Knowledge Management System to troubleshoot varying degrees of technical support problems for customers.
Create service tickets for issues not able to be resolved over the phone.
Accurately record customer's technical issues.
Required Skills Proven communication skills (verbal and written).
Ability to solve unique technical problems.
Ability to communicate clearly with a customer to guide them through understanding/fixing their system over the phone.
A great customer service attitude.
Ability to envision product scenarios in order to help customers solve problems.
Ability to show up on time each day for work at our Lindon, UT location.
Must be able to work 4 weekday shifts and 1 weekend shift (Sundays required in the beginning).
Must be able to attend up to 3 full weeks of paid training, Monday-Friday 8AM-3PM or 3:30PM-10:30PM.
https://vivint.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&id=23&jobid=3562&company_id=16132&version=1&source=ONLINE&JobOwner=992532&level=levelid2&levelid2=3380&parent=Customer%20Care%3B%3B%3BCustomer%20Care&startflag=3

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Overnight Customer Service/Property (2013313)
South Jordan, UT Kisco Senior Living, LLC
Day Care Teacher - GAM
Ogden, UT Get Air Management
Customer Service Representative - A.Net
Lehi, UT Visa
Customer Outreach Advisor
Salt Lake City, UT Pillpack
Patient Care Assistant/Medical Assistant - Cor...
Saint George, UT Central Utah Medical Clinic
Certified Nursing Assistant (CNA) - Ambulatory...
Salt Lake City, UT St. Mark's Hospital