Customer Care

Essential Functions/Responsibilities:
Provide technical and customer support via telephone for inbound calls.
Develop an extensive knowledge of Vivints varied product line and installation processes.
Educate customers over the phone on the use of Vivint systems and products.
Use Vivints Knowledge Management System to troubleshoot varying degrees of technical support problems for customers.
Create service tickets for issues not able to be resolved over the phone.
Accurately record customer's technical issues.
Required Skills Proven communication skills (verbal and written).
Ability to solve unique technical problems.
Ability to communicate clearly with a customer to guide them through understanding/fixing their system over the phone.
A great customer service attitude.
Ability to envision product scenarios in order to help customers solve problems.
Ability to show up on time each day for work at our Lindon, UT location.
Must be able to work 4 weekday shifts and 1 weekend shift (Sundays required in the beginning).
Must be able to attend up to 3 full weeks of paid training, Monday-Friday 8AM-3PM or 3:30PM-10:30PM.

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