Spanish Bilingual Customer Care Professional

Bilingual Spanish/English agents needed.
This an exciting opportunity to work with one of the largest gaming companies in the world.
About the Company
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 120,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.
Primary Duties, Responsibilities and Requirements
Provide excellent customer service
Follow up to customer inquiries
Troubleshoot equipment and system problems
Provide technical support including diagnosing, researching, identifying and testing
First call resolution
Enters data from customers into software
Appropriately communicate with customers
Thrives as a team player
Participates in additional training courses
Performs other related duties
Exercise retention efforts when appropriate
Processing Credit card payments
Six months Call Center experience preferred
Six months Customer Service experience required
Must be fluent is Spanish and English
Must be 18 years old
Type 30wpm
High School Graduate or GED
Ability to use desktop computer system
Logical problem solving skills
Proven oral and written communication skills
Must have flexible availability
Ability to use Windows operating systems and navigate between various windows
Ability to work under pressure
Demonstrate a high sense of urgency
Must have a keen sense of online gaming.
Pass a background Check and Drug testing
Proven experience overcoming difficulties
Ability to understand customer's issues
Apply online today;

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