Process Improvement Manager

Company Name:
Vivint
Job Description
# Process Improvement Manager (Provo)
The Process Improvement Manager will be responsible for identifying opportunities and initiatives for improving service levels across the Customer Services enterprise and managing to completion the associated projects, programs, and process improvement initiatives.
# Apply below for Process Improvement Manager job in Provo, UT.
Required Skills
Essential Functions/Responsibilities:
Work closely with business leaders throughout the Customer Services team to understand current processes, policies and procedures and seek ways to improve
Lead and manage business and process improvement initiatives and projects, often involving cross-functional teams including business owners, IT, Sales Operations, etc., to ensure they are implemented
Develop analysis support systems needed for timely and actionable information
Focus on identifying and implementing new strategies and initiatives that will improve how Vivint interacts with and provides support to its customers both today and in preparation for rapid growth
Identify and realize every opportunity to increase efficiency and effectiveness across the Customer Services organization
Align programs, projects and initiatives across the organization in order to drive client satisfaction (NPS) and deliver a scalable cost base
Lead research and analysis of various aspects of our business with focus on identifying and addressing areas of opportunity for improvement and/or savings, as well as providing the necessary tools and resources to make the organization more effective and productive
Ensure the Customer Services organization continues to be innovative in order to maintain our agility to evolve in our ever changing environment
Required Skills:
High degree of business acumen
Strategic, analytical thinking in order to solve and improve complex business challenges
Project management, especially managing cross-functional teams
Process Improvement Skills
Customer-centric approach to problem solving and process improvement
Required Experience
Vivint, an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring--under federal, state and local laws.
We are a drug free environment. We don't conduct pre-employment drug screening, however, we do conduct random drug testing on site.
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