Customer Service Agent - Japanese Speaking - Lindon

The Hut Group is one of the fastest growing online retailers on the planet. We are building a world-class business with global ambitions and a disruptive business model. Our culture is fast-paced and risk-taking ? we like to move twice as fast as any normal person thinks is reasonable. That's how the company operates and it is part of the DNA that has led to our incredible growth.
Customer Service Agents at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that wherever possible, customer enquiries and complaints are resolved at the first point of contact.
The International Team is the first point of contact and will use a range of communication methods to ensure that enquiries are dealt with efficiently. Advice and guidance is given from start to end throughout a world class Customer Service Experience.
We want all of our employees to be passionate about the brands they work for so we provide on-going training to develop product knowledge and confidence.
What will I be doing?
Working within the International Customer Care Team responding to customer's queries via telephone and email
Assisting with quality scoring
Occasional translations may be required
Working towards department targets
Striving for first time resolution
Fluent in Japanese, both speaking and writing.
Confident communicator
Professional and friendly telephone manner
Excellent listening skills

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